Send your WorkTimes Purchaser ID
Support may need your Purchaser ID to investigate a subscription problem. It is a technical identifier that does not directly contain your name or email address and helps connect your support request with subscription information.
- From the overview, open the menu (•••) and choose Settings.
- Under Support, tap Send Purchaser ID.
- Choose how to send it—for example, by email to support.
Using the Purchaser ID, support can check whether the subscription is active, when it renews, or whether a billing problem occurred. The service WorkTimes uses to process subscriptions provides this information.