Restore a purchase or resolve missing access

If WorkTimes Plus or a purchase from an older WorkTimes version is not recognized after reinstalling the app or changing devices, synchronize the purchase with WorkTimes again. Restoring a purchase does not charge you.

Important: Purchase restoration only unlocks features you bought. Restore work hours and other WorkTimes data from an iCloud or manual backup.

Restore purchases in WorkTimes

1. In the iPhone or iPad Settings app, tap your name → Media & Purchases. Make sure you are signed in with the Apple Account used for the purchase.
2. Open WorkTimes.
3. From the overview, open the menu (•••) and choose Settings.
4. Tap About WorkTimes Plus.
5. Scroll down and tap Restore Purchases.
6. Wait until Restoring... disappears. Close the Plus screen and try the previously locked feature again.

If access is still missing

• Check your internet connection and try again.
• Confirm that Media & Purchases uses the Apple Account from the original purchase.
• Open device Settings, tap your name, then choose Subscriptions → WorkTimes and check whether the subscription is active.
• Restart the device and try again.

If WorkTimes still does not unlock access, send support your WorkTimes Purchaser ID. Include the feature that remains locked and whether Apple shows the purchase. Apple also provides guidance under If you can’t find or use your in-app purchases.